Nortel ACD call center reporting statistics solutions

Improve your contact center performance now,
without a complete system overhaul:

Increase contact center productivity while decreasing cost of operation
Provide agents with immediate feedback on call queue status change: empower them to directly improve contact center performance
Provide supervisors with real-time agent and queue status information: give them the information they need to meet and exceed contact center performance targets
World class customer support

See our value proposition: learn how you can improve your contact center performance while decreasing your cost of operation-- or call for a free demo.

Monitor from a central location:

Improve your contact center performance:

Nortel ACD Call Center solutions:

Multi-call center solutions:

Reporting solutions:

Reporting solutions for Contact Centers, for Help Desks and for Call Centers
Improve Agent performance
Keep supervisors in the know

Improve your contact center performance now.

Nortel ACD solutions:

CENTREX ACD (DMS-100)
BCM ACD
Meridian 1 ACD (CS1000)
CCMS/CCE (Symposium/Symposium Express)

Improve your Nortel ACD contact center performance now.

Multi-call center solutions:

Monitor geographically separated contact centers from a central location
Monitor contact centers using different ACD platforms
Seamlessly combine disparate contact center databases

Monitor all of your contact centers now.

Smart Telecom is a regular presence at INNUA's Global Connect.

Smart Telecom is a Nortel Developer Partner.

We support call center improvements through technology and skill development.

Smart Telecom is a leading developer of call center, help desk and contact center status reports generation tools, statistical reporting tools and reporting solutions. Our suite of real-time queue reporting products helps you transform stats, static data and Business Intelligence data from your contact center into actionable information. Our statistics reporting solutions help you improve productivity, performance and customer satisfaction levels.