911 LIMITATIONS

9-1-1 LIMITATIONS: 9-1-1 service associated with VOIP service HAS CERTAIN LIMITATIONS COMPARED WITH TRADITIONAL E-911, WHICH ARE SET OUT BELOW:

The type of 9-1-1 service available to you depends on where and how you use your phone. There are two types of 9-1-1 service:

1. E9-1-1 service
you will have E9-1-1 service if your VOIP service telephone number corresponds to your address and municipality where you permanently use your VOIP service and E9-1-1 is available in your serving area. If you dial 9-1-1, your call is automatically routed to the Public Safety Answering Point (PSAP) corresponding to your address and the emergency operator will have your telephone and address information. you may be required to verify your name, telephone number and address with the emergency operator.

2. Basic 9-1-1 service
Basic 9-1-1 service is provided in the following two situations.
you will have Basic 9-1-1 service if your VOIP service telephone number does not correspond to your address and municipality where you permanently use your VOIP service or if you live in a serving area in which E9-1-1 from Smart Telecom is not available. If you dial 9-1-1, you will be automatically routed to a specialized call center that handles emergency calls. The call center is different from the Public Safety Answering Point (PSAP) that would answer a traditional emergency call. you will be required to provide your name, telephone number and address to the call center operator.

OR

you will have Basic 9-1-1 service if you intend on using your VOIP service from multiple locations. you have access to 9-1-1 service, but because you may be out of the coverage area of your Public Safety Access Point (PSAP), whenever you dial 9-1-1, you will be automatically routed to a specialized call center that handles emergency calls. The call center is different from the Public Safety Answering Point (PSAP) that would answer a traditional emergency call. you will be required to provide your name, telephone number and address to the call center operator.

(iii) service OUTAGES. you ACKNOWLEDGE AND UNDERSTAND THAT DURING service OUTAGES BY your BROADBAND INTERNET service PROVIDER OR FOR ANY REASON WHATSOEVER, your VOIPservice INCLUDING 9-1-1 service, WILL NOT WORK. IN THE EVENT OF A POWER FAILURE, VOIP service, INCLUDING 9-1-1 service WILL NOT WORK. IF THERE IS AN INTERRUPTION IN THE POWER SUPPLY, THE VOIP service, INCLUDING 9-1-1 service, WILL NOT FUNCTION UNTIL POWER IS RESTORED. A POWER FAILURE OR DISRUPTION MAY REQUIRE you TO RESTART, RE-SET OR RECONFIGURE EQUIPMENT PRIOR TO USING THE VOIP service. service OUTAGES DUE TO SUSPENSION OF your ACCOUNT AS A RESULT OF BILLING ISSUES WILL PREVENT VOIP service, INCLUDING 9-1-1 service.

(iv) you AGREE TO IMMEDIATELY ADVISE Smart Telecom IF you intend on changing the address from which you use your VoIP service, TO ENSURE you MAINTAIN 9-1-1 service. you ACKNOWLEDGE AND UNDERSTAND SHOULD you FAIL TO DO SO, your 9-1-1 service will not work properly and this will adversely affect your ability to access 9-1-1 service.

(v) you ACKNOWLEDGE AND AGREE THAT Smart Telecom ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS AND UNDERLYING CARRIERS, WILL NOT BE LIABLE FOR ANY INJURY, DEATH OR DAMAGE TO PERSONS OR PROPERTY, ARISING DIRECTLY OR INDIRECTLY OUT OF, OR RELATING TO THE 9-1-1 service AND you AGREE TO INDEMNIFY AND HOLD HARMLESS Smart Telecom (AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND UNDERLYING CARRIERS) FOR ANY LIABILITIES, CLAIMS, DAMAGES, LOSSES AND EXPENSES, (INCLUDING REASONABLE LEGAL FEES AND EXPENSES) WHICH you MAY SUFFER OR INCUR, ARISING DIRECTLY OR INDIRECTLY OUT OF OR RELATING TO your FAILURE TO OBTAIN ACCESS TO 9-1-1 service.

(vi) Operator services Currently Not Available. Smart Telecom does not currently offer Operator service.


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+ 1- 416 - 509 - 5050

+ 1- 844 - 509 - 5050

Need Help?

For more information, please contact a Smart Telecom Team Member
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