FREQUENTLY ASKS QUESTION

INTERNET SERVICE
PHONE SERVICE
LONG DISTANCE SERVICE

INTERNET SERVICE FAQ


How to install your Smart Telecom cable Internet service?
Diagram / video Clip

What system requirements are necessary to use the Internet service on my computer?
•    Operating system: all versions of Windows, Mac OS, and Linux released over the past fifteen years
•    Processor: 166 MHz and above
•    RAM: 32 MB
•    Disk space: 30 MB
•    Modem: Smart Telecom’s modem
•    LAN card and Ethernet adapter

How fast is Smart Telecom high-speed connection?
Speeds will vary depending on location and the type of the internet service. We will ensure the speed that the service assigned to you at our modem. On your devices speed may vary by the following factors such as distance, internal wiring and signal strength. For more information on speeds, please visit our Internet product page.

What is included in Smart Telecom Internet Starter Kit?
Included in the Internet Starter Kit:
•    ASDL modem or Cable Modem
•    Phone cable (Depends on the type of internet)
•    Documentation
•    Ethernet network cable
•    Power adapter

Is Smart Telecom’s high-speed Internet service available in my area?
To find out, please contact us.

What kind of work is involved to install the High Speed Internet Service?
None. Our ADSL service uses a modem connected to your existing telephone line or the cable line that exist.

What do I need to access Smart Telecom’s High Speed Internet Service?
You need a computer with a LAN card and an ADSL modem (supplied by Smart Telecom). We do not supply LAN cards, but most of the computers made during the last ten years come equipped with one.

Can I connect more than one computer to my Smart Telecom High Speed Internet Service?
Yes, generally Smart Telecom offers a 4-port wireless gateway. You can simply plug and play more than on computer and also connect through Wi-Fi. You may have to pay for the equipment. Smart Telecom does not offer technical support for customer’s own modem and/or router installation or use.

What is the maximum speed of Smart Telecom’s High Speed Internet Service?
A variety of download and upload speeds are available. For more information on speeds, please visit our Internet product page.

Is there a data transfer limit?
For our unlimited packages there is no limit on the data usage. For more information on speeds and limits, please visit our Internet product page.

How do I contact Smart Telecom technical support?
Refer to the Contact Us section for information on how to contact technical support.

Do I have to sign a contract for a certain period?
No. You will not be trapped by a long-term contract. Since our plans are payable one month in advance (pre-paid), please advise us 30 days beforehand if you would like to cancel your service. There are no cancellation fees.

What are the methods of payment?
For most of our services, we collect payments.
1. At our office in the form of Debit Card or Cash
2. At the following banks : CIBC, Scotia and TD
3. Online payment from the banks CIBC, Scotia, TD and PC Financial. You can pre-authorized payments from your account through your online banking system as well.



PHONE SERVICE FAQ

How to install your Smart Telecom Home Phone service?
Diagram / Video Clip

What is the Smart Telecom Home Phone service?
Smart Telecom’s Home Phone Service uses your high-speed Internet connection to deliver your phone service. Just like with a traditional telephone network, you can call anyone with conventional phone service, Internet-based phone service line, or a cellular phone.

Do I need specific telephones or jacks?
No. The service works with all existing jacks and touch tone phones.

Does my computer have to be on for me to make calls?
No. Only your modem and the Smart Telecom Phone adapter must be on to make or receive calls.

Can I keep my current phone number?
Yes, you may be able to keep your current telephone number. Please contact us for service availability in your area.

Can I take my Smart Telecom Home Phone service with me when I travel?
Yes. As long as you have access to high-speed Internet, you will be able to use your service. It is recommended that you first check the domestic laws of the country you are visiting to make sure that using Voice over Internet Protocol (VOIP) technology does not violate any regulations.

Can I speak on the phone and use the Internet at the same time?
You will be able to use your service to make or receive calls while you are surfing the Web.

Are 9-1-1 Emergency Services available with the Smart Telecom Home Phone service?
Yes, the Smart Telecom Phone Service provides access to 9-1-1 Emergency Dialing. Please refer to 911 Limitations for more information

Will my Smart Telecom Home Phone service works if the power goes out?
No. Unless you have a back-up power source in place, your modem, router, home network and Internet Voice Gateway will not work in the event of a power outage.

Can I use my phone if my computer is turned off?
Yes. As long as your modem and router/home network (if applicable) are still on, you will be able to use your Smart Telecom Phone Service.

What kind of Internet connection do I need to use the Smart Telecom Phone Service?
The service will work with any Cable or DSL high-speed Internet connection.

Can I send a fax over the Smart Telecom Home Phone service?
The service will work with any Cable or DSL high-speed Internet connection.

What will I receive in the Smart Telecom Home Phone service Starter Kit?
The kit contains the following items:
•    Smart Telecom Phone Service user guide;
•    Internet Voice Gateway;
•    Ethernet cable;
•    DC power adapter;

How do I contact Smart Telecom technical support?
Dial 416 509 5050 from your Smart Telecom Phone Service and Select option 3 to have technical support.
You can also refer to the Contact Us section, for communicating by email with the technical support.


LONG DISTANCE SERVICE FAQ


What are Smart Telecom Access Codes?
Access Codes are 10-digit telephone numbers that must be dialed before the long distance number that you want to call. The access code provides access to the Smart Telecom network so that you can enjoy our low rates. Eg: 416-821-6666.

How do I sign up?
Signing up for service is easy. All you need to do is call our office and give us your information over the phone. The first payment can be paid by credit card when you call to sign-up. Now you are ready to use Smart Telecom’ Long Distance Service

How do I make a long distance call using the Smart Telecom network?
Just follow these easy steps:
1. Dial your local access number from a touch-tone phone.
2. Wait for the prompt to dial the destination number.
3. Dial the destination number.

What access number should I be dialing to use my Smart Telecom Long Distance service?
Toronto – 416 821 6666

Can I use Smart Telecom services with my cellular phone?
Yes. You can use your cellular phone with Smart Telecom services provided that your telephone number shows up when calling others.



Need Help?

For more information, please contact a Smart Telecom Team Member
+ 1- 416 - 509 - 5050

+ 1- 844 - 509 - 5050

Need Help?

For more information, please contact a Smart Telecom Team Member
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